Contact — Get in Touch with Our Team

Contact — Get in Touch with Our Team

We’re here to help. Whether you have questions about orders, want help choosing a coffee, need wholesale information, or just want to share feedback, our team is ready to assist.

Contact options:

Customer Support Email: support@[yourdomain].com — For order questions, returns, and account help.

Reviews & Feedback: reviews@[yourdomain].com — Send product reviews, tasting notes, and service feedback.

Wholesale & Cafe Partnerships: wholesale@[yourdomain].com — Inquiries about bulk orders, menu partnerships, and equipment.

Roastery & Press: press@[yourdomain].com — Media requests, interviews, and behind-the-scenes stories.

General Phone Line: (555) 123-4567 — Monday–Friday, 9am–5pm local time (voicemail available outside business hours).

Live Chat: Available on our website (bottom-right corner) — Monday–Friday, 9am–5pm for quick questions and ordering help.

Social Media: Follow and message us on Instagram, Facebook, and X for updates, promotions, and community conversations. Links are in the site footer.

Visit our roastery:

Address: 123 Roastery Lane, City, State, ZIP

Hours: Monday–Friday 9am–5pm; Saturday 10am–3pm (closed Sundays)

Note: Roastery tours and cuppings are available by appointment—email wholesale@[yourdomain].com or press@[yourdomain].com to book.

Help with specific needs:

Order status & tracking: Provide your order number to support@[yourdomain].com for fastest service.

Returns & replacements: See our returns policy on the website, or contact support to initiate a claim.

Custom orders & gifting: For corporate gifting, custom labels, or bulk subscriptions, reach out to wholesale@[yourdomain].com.

Product questions: For tasting notes, roast dates, or brewing guidance, email support or use live chat for quick advice.

Response times:

Email: typically 1–2 business days.

Phone & Live Chat: immediate during business hours; voicemail and chat messages are replied to within 1 business day.

Social messages: within 1–2 business days.

Privacy & security:

Please do not send payment information or sensitive personal data via social media. For account or payment issues, use the secure contact form on our website or email support@[yourdomain].com.

We value your input and look forward to helping you find the perfect cup.