Refund policy

Return & Refund Policy

Effective Date: [03/25/20206]

At Old Man Joe, we believe buying coffee online should feel easy, safe, and risk-free. That’s why we stand behind every order with our Customer Happiness Guarantee.

☕ Our Promise to You

If something isn’t right with your order, we’ll fix it—simple as that.

Whether it’s damaged, incorrect, or not what you expected, we’re here to make it right.

🔁 Returns (The Honest Truth)

Because our coffee is a fresh, consumable product, we don’t require you to send anything back.

  • No complicated return process
  • No shipping items back
  • No hassle

Instead, we focus on fast solutions.

✅ When You’re Covered

You’re eligible for a replacement or refund if:

  • Your order arrives damaged
  • You receive the wrong product
  • Items are missing from your order

Just contact us within 7 days of delivery, and we’ll take care of it.

💬 How It Works

  1. Email us with your order number
  2. Send a quick photo (if applicable)
  3. We’ll respond fast and fix the issue

No runaround. No stress.

💵 Refunds

If a refund is approved:

  • It will be issued to your original payment method
  • Typically processed within 5–10 business days

🔄 Replacements

In many cases, we’ll send a free replacement so you still get to enjoy your coffee.

❌ A Few Limitations (Keeping It Fair)

While we aim to take care of everyone, refunds may not be issued for:

  • Incorrect shipping addresses entered at checkout
  • Shipping delays caused by carriers
  • Personal taste preferences (we all like our coffee a little different ☕)

⏱ Order Changes & Cancellations

Need to make a change?

  • Contact us within 12 hours of ordering
  • After that, your order may already be roasting or shipping

❤️ Built on Trust

Old Man Joe isn’t a big corporation—we’re a small business built on a love for coffee and good people.

We genuinely care about your experience and will always do our best to make sure you’re taken care of.

📩 Contact Us Anytime

Have a question or need help?